Client Rep – Production and Service

Freeman Roofing Wanaka is looking for a customer service superstar to join the team as our next Client Rep – Production and Service.

Freeman Roofing has a proud history of manufacturing and supplying superior roofing products across New Zealand. Our new office-based Client Rep will work directly with our manufacturing team, customers and stakeholders.

Who are we:
Freeman Roofing is the largest family owned and operated roofing manufacturer with decades of experience in the New Zealand roofing industry. Originally from Nelson, Freeman Roofing has grown to include 11 branches across the country.

We are committed to providing opportunities for growth and development to our staff and support internal promotions. We take great pride in our team culture, winning attitude and importantly our company values of: Safety, Integrity, Respect, Leading by Example, Family, Transparency and Ownership.

Some of the key tasks of the role will include, but are not limited to:
* Delivering exceptional customer service to customers in person, over the phone and via email
* Entering customer orders into our systems to facilitate seamless production
* Coordinate delivery and collection logistics and ensure all elements of the order are in place and assist with loading orders
* Support the factory supervisors to ensure timely production of excellent quality products
* Maintain stock levels and production schedules

To be successful in this role you will need:
* Exceptional customer service skills
* Experience optimising production schedules and ensuring orders are filled accurately and in a timely manner
* Experience managing stock levels to ensure branch demands are met
* An eye for detail ensuring orders are accurate, timely and the factory and branch are presentable
* To be health and safety focused in the way you work
* To be able to work a permanent, full-time role

What you’ll bring:
* A proactive and energetic approach
* Strong attention to detail
* Great computer literacy and proven ability to pick up new systems and processes
* A pragmatic and can-do approach and ability to think outside the box
* Customer service experience
* A flexible and agile approach to work

You will work Monday to Friday from 7.30am until 4.00pm daily. Over Christmas/New Year we normally shut down for two weeks giving you an opportunity to enjoy a well-deserved break.

Experience in customer service roles will be an advantage as well as experience in the roofing industry however full training will be provided to the successful candidate. Qualification and experience driving forklifts and using gantry cranes will also be an advantage.

You will need to be entitled to work in NZ and will be required to complete a pre-employment drug and alcohol test as part of our company Drug and Alcohol Policy; and a criminal record check will be conducted.

The Benefits
As a Freeman Roofing employee, you will enjoy staff discounts, our employment service recognition programme, regular team celebrations, being paid a living wage and the opportunity for growth and development within the wider Freeman Group across our 11 current branches and future business endeavours.

The Next Steps
If you would like further information on the role, please contact us at jobs@freemanroofing.co.nz.

This role is not available to international applicants, or applicants requiring New Zealand Immigration sponsorship.

No recruitment agencies please.

Applications will close by 28 April 2025. Please ensure that your CV and cover letter is sent through with all applications using the reference WAN-CLR-042025. Applications will be considered as they are submitted, and the vacancy may close earlier if the right candidate is identified before the close date listed.
Please note: Only candidates that meet the above criteria and have been shortlisted for an interview will be contacted.